Repair process

[Former Member]

Hello,

I have scenario where customer returns the defective item to company & this defective item is sent to vendor for repair, vendor repair it & send back the repaired item to company along with invoice this is then send to customer. Here when defective item is returned to company it is booked in sales order stock. How can I send the material to vendor & get back the repaired item

Regards,

Naveed Ansari

[Former Member · Accepted solution]

Hi Naveed Ansari,

Once the customer sends the materil to your company the GR is done against sale order. Means the material is available at sale order stock.

Then you have to make a goods movement, transfer posting others with movement type 411 E - from sale order to own stock.

Then send this material to vendor. For better process monitoring and for the history of the material which is sent out side your company for repair purpose, use Refurbhishment Process. This requires serail number for materials.

Once the material is recieved from the vendor then make a transfer posting - others to the sale order stcok 412 E - reversal of the first step. Then Issue the material to the customer.

Regards,

Praveen.

[Former Member]

Thanks

[Former Member]

Hi

If you are not using any Valuation type then its very simple

like you post the material to vendor via movement type 541

where in system it will show that the material is with vendor (status changes to material is with vendor )

also when it returns to warehouse or store

you can bring at movement type 542

Then it will be stored in the stores as stock

now if you are using valuation type C1 ,c2 ,c3

then you should have refurbishment order in place so that the inward material will get automatically as C2

Regards

chand

[Former Member]

Dear Sir,

I need a small information... We too wanted to provide solution for the similar scenario... Before that when a customer returns the defective component ( Not full machine) which has serial number.. How to identify the vendor from whom it was purchased.. Normally these scenarios takes place after 3-4 months or even later.

If somebody can give how it can be done it would be great help..

Also Since the Vendor is providing warranty for, say 12 months.. we need to check from the system whether it is under warranty or not? How to configure this...

Thanks in advance

Sriram

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Sriram, This is an old closed thread. Open a thread for your specific query. -Paul Moderator

Edited by: Paul Meehan on Mar 2, 2010 11:36 AM