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SAP B1 AMC Purchase

Nov 16, 2016 at 11:40 AM

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Former Member

I purchased SAP B1 licences in the year 2014 and took the AMC also . The system was working fine for last two years but server got crashed this year . IT team has installed the server but not able to install the old licence file because hardware key has changed after re-installation.

I have not purchased AMC for last year and this year also .

Do we need to purchace AMC to resolve this issue and for how many years (for last year and current year or only for current year ) I need to buy AMC ?

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3 Answers

Johan Hakkesteegt Nov 16, 2016 at 01:03 PM
0

Hi,

Usually you would be able to get a new license key file directly from the SAP Service Marketplace, for which you need an S-user id. Otherwise you would ask your SAP Partner to provide it for you.

If you do not have an active support contract with SAP or an SAP Partner, I would suggest that you contact the SAP Partner whom you purchased the licenses from in 2014. They might be able to get you a new license file, as this is only about a hardware change.

Regards,

Johan

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Former Member

Hi ,

I have contacted with my SAP partner , but got replied that I need to buy AMC for last two years than only he can share the licence file for hardware change.

Please suggest , Should I buy AMC for last two years ?

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Johan Hakkesteegt Dec 02, 2016 at 11:20 AM
0

Hi,

That is a good question. The alternative is to buy new licenses.

Which is cheaper?

Regards,

Johan

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M. Sundararaja Perumal Dec 05, 2016 at 04:06 AM
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When Customer(you) did not renew maintenance, you are not eligible to get any product updates from SAP.

SAP Partner is still obliged to give you the new license key, since in this case Partner does not need anything to go through SAP.

And ensure that partner provides you the license key under your name, instead of the partner's name.

But SAP Partner will not be helping you in the re-installation of B1 Server.

You may get partner's help to do the re-installation, with additional fee as per your partner's pricing. Since partners also survive based on the customers maintenance renewal.

If you are interested to pay renewal, you should pay including past defaulted years with x% of penalty.

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