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Former Member

Extra Page while accessing logon help

Dear SDN,

We are having an issue with the Other Logon Help page which requires the user to enter Last Name, First Name, Email Address.

We do not want this extra page to get displayed when user clicks on the 'Get Support' Link on nis/her portal logon page.

We want the system to directly ask user about his user id and email id and we want to remove the extra fields asking for first name and last name.

Please suggest the parameters to be changed for the same.

Thanks and Best Regards,


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  • Best Answer
    Posted on Jul 21, 2009 at 11:37 AM

    open the logon par file in NWDS and do customoization to umHelpPage.jsp.

    Otherwise yourhave to add your jsp abc_Help.jsp page under PORTAL-INF along with the other jsp pages.

    then goto PORTAL-INF\lib\umelogonbase.jar Open this file with Winzip.

    You will find files in its archive

    there Comment the line

    #umHelpPage = /umHelpPage.jsp and add another line

    umHelpPage = /customHelp.jsp.

    Rebuild your par file and deploy in portal .


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    • Former Member

      Hi Raghu,

      Thanks for the response.

      I am actually looking forward for certain parameters which I can just change and remove that extra page to come.

      Can you please suggest if there are any such parameters which we can set?



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