on 07-21-2009 11:49 AM
Hello all,
not sure if this is the right place to post this, but I've done a search and, quite frankly, I'm lost on this website. Anyway, I'm looking for some assistance. We use Crystal Enterprise 9 on our network and have a valid, fully licensed version installed, however, it needs to be reinstalled and we can't find the keycode anywhere. I'm guessing I can extract the keycode from the fully licensed instance on the server prior to uninstalling, but I'm damned if I can find where. Has anyone had any experience with this sort of request?
Alternatively, if someone could point me in the right direction for a contact number for UK Technical Support, that'd be great. I've tried the UK Contacts and, none of them are actually technical support, the numbers I tried were either one of the company's UK offices or UK sales, neither of which were able to help.
Thanks in advance,
Martin
Here's the number for SAP Global Tech Support.
This should put you in the right direction:
1800-677-7271
I hope this helps,
Regards,
Zack
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Hi Martin, not sure if this will help, because I am on CR XI, but if you go to help, about, it will show you the registration number and the keycode. I did a screen print on this, and filed it away, just in case I have to rebuild from scratch one day.
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