Reinstallation keycode issue

[Former Member]

Hello all,

not sure if this is the right place to post this, but I've done a search and, quite frankly, I'm lost on this website. Anyway, I'm looking for some assistance. We use Crystal Enterprise 9 on our network and have a valid, fully licensed version installed, however, it needs to be reinstalled and we can't find the keycode anywhere. I'm guessing I can extract the keycode from the fully licensed instance on the server prior to uninstalling, but I'm damned if I can find where. Has anyone had any experience with this sort of request?

Alternatively, if someone could point me in the right direction for a contact number for UK Technical Support, that'd be great. I've tried the UK Contacts and, none of them are actually technical support, the numbers I tried were either one of the company's UK offices or UK sales, neither of which were able to help.

Thanks in advance,

Martin

[Former Member · Accepted solution]

Here's the number for SAP Global Tech Support.

This should put you in the right direction:

1800-677-7271

I hope this helps,

Regards,

Zack

[Former Member]

Hi Martin, not sure if this will help, because I am on CR XI, but if you go to help, about, it will show you the registration number and the keycode. I did a screen print on this, and filed it away, just in case I have to rebuild from scratch one day.