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Former Member
Jul 21, 2009 at 10:39 AM

support project process


Hi all,

I'm new to support project, please tell me the support project process like

what are the tools using in support project?,

How The support consultant will get the tickets from the end users and solve the those tickets? Please give me some examples?

Is he having authorizations in development (change or display mode) system?

and tell me about support consultant roles and responsibilities in support project? and please reply as early as possible?

Thanks and regards