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Jul 21, 2009 at 10:28 AM

BusinessObjects Enterprise HOST NAME PROBLEMS

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As we can find in other posts, we know that BO has problems with underscore in the host name.

I read in some posts that the problem can be solved by writing the IP address instead of the host name when we use Infoview or whatever we need.

I've done two BO enterprise installations in two different Vitual Machines (made with Virtual PC).

I know that SAP guarantees that BO works fine only on VMware platform with the host name without underscores.

The host on the first Virtual Machine was named correctly, but after the installation I changed it inserting an underscore; after this the Infoview login interface didn't work. So I tried to write the IP address and It worked properly.

Trying to use Designer and Translation Manager I had only to use the IP address instead of the current host name.

The host on the second Virtual Machine was named with an underscore, and after the installation I launched the Infoview login interface that didn't work. Again I tried to write the IP address and It worked properly, but in this case I couldn't launch the Designer and I couldn't import the universe from cms with the Translation Manager!!!

I got this exception opening the Designer:

1 processor P Family 6 Model 15 Stepping 6

Windows 2000 Server (Terminal Server) v5.2 build 3790 (S)

Physical Total/Avail: 1.546.728 Kb / 878.328 Kb

Temp directory C:\DOCUME1\ADMINI1\IMPOST~1\Temp\ (1 Kb available)

'Unknown' video card

808 x 688 in true color

-


Unhandled Exception

Code: e06d7363

Description unavailable

Call stack:

-


Module at 0x7c800000: C:\WINDOWS\system32\kernel32.dll v 5.2.3790.3959 <i>

address: 0x7c80bee7

Module at 0x7c340000: C:\WINDOWS\system32\MSVCR71.dll v 7.10.3052.4 <i>

address: 0x7c359aed

Module at 0x49920000: C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cpi18n.dll v 12.0.0.683 <i>

address: 0x4994c1e3

Module at 0x00f20000: C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\xerces-c_2_7.dll v 2.7.0.0 <i>

address: 0x01007261

address: 0x01c281f0

address: 0x01006e65

-


Application:

-


3980 "

current thread 0x814

started: martedu00EC 21 luglio 2009 at 10.06

ends: martedu00EC 21 luglio 2009 at 10.06

User mode: 330 ms Kernel mode: 450 ms

Loaded modules:

-


0x00320000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\io-vc-mt.dll v 0.0.0.0

0x00330000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\thread-vc-mt.dll v 0.0.0.0

0x00350000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cpcoll.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x00360000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\TraceLog.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x003A0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\dlg1.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x003B0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\dlgdll.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x003C0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\boDeploy.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x003F0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\security-vc-mt.dll v 0.0.0.0

0x00400000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\designer.exe v 12.0.0.683 [Inglese (Stati Uniti)]

0x005A0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\btuc320vc71.dll v 3.2.0.0 [Inglese (Stati Uniti)]

0x006D0000 C:\WINDOWS\system32\MFC71U.DLL v 7.10.3077.0 [Inglese (Stati Uniti)]

0x007E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\tools.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x00960000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\zlib.dll v 0.0.0.0

0x00980000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cxlibw-4-0.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x00AD0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\libOCAHelperw-4-0.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x00DD0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\libxml2.dll v 0.0.0.0

0x00EC0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cpxml.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x00EE0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\network-vc-mt.dll v 0.0.0.0

0x00F00000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\time-vc-mt.dll v 0.0.0.0

0x00F20000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\xerces-c_2_7.dll v 2.7.0.0 [Inglese (Stati Uniti)]

0x010E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\wstkCommon.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x01140000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\bo_storage.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x01170000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\unvtools.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x011E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cpqry.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x01210000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\streaming-vc-mt.dll v 0.0.0.0

0x01240000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\pdflib.dll v 7.0.1.1 [Inglese (Stati Uniti)]

0x01F00000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\BOCP_1252.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x10000000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\file-vc-mt.dll v 0.0.0.0

0x12000000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\xerces-c_2_1_0.dll v 2.1.0.0 [Inglese (Stati Uniti)]

0x49650000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\repo_proxy.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x497D0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cplib.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x49920000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cpi18n.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x499E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\msgsrv.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x49AA0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\boconfig.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x49C50000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\i18n.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x4A800000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\icuuc30.dll v 3.0.0.0 [Lingua di sistema]

0x4A900000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\icuin30.dll v 3.0.0.0 [Lingua di sistema]

0x4AD00000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\icudt30.dll v 3.0.0.1 [Lingua di sistema]

0x53000000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\fssl-1-2-1-3.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x53210000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cs_helpers.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x53430000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cube.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x53900000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cs_tools.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x53B10000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\kagtux.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x53F60000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\cnxsrv.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x54150000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\desengine.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x541C0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ksqldg.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x542C0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\sessmgr.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x544F0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\uitools.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x546C0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\rptdisp.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x54740000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\krptdlg.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x547E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\BOFCEngine.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x54AB0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\category.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x54D40000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\RepAttr.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x54D70000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\bofcui.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x55290000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\kquery.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x55640000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\BOFCDialogs.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x556E0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\vartools.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x56970000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\FCRepoProxy.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x597C0000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\libOCASecurityw-3-0.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x5D360000 C:\WINDOWS\system32\MFC71ITA.DLL v 7.10.3077.0 [Italiano (Italia)]

0x63000000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\etc-1-0-12-5.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x64000000 C:\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\ebus-3-3-2-6.dll v 12.0.0.683 [Inglese (Stati Uniti)]

0x6D7C0000 C:\WINDOWS\system32\dbghelp.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x71950000 C:\WINDOWS\System32\mswsock.dll v 5.2.3790.3959 [Italiano (Italia)]

0x719E0000 C:\WINDOWS\system32\WSOCK32.dll v 5.2.3790.0 [Italiano (Italia)]

0x71A20000 C:\WINDOWS\system32\WS2HELP.dll v 5.2.3790.3959 [Italiano (Italia)]

0x71A30000 C:\WINDOWS\system32\WS2_32.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x72EA0000 C:\WINDOWS\system32\WINSPOOL.DRV v 5.2.3790.3959 [Italiano (Italia)]

0x743D0000 C:\WINDOWS\system32\MSCTF.dll v 5.2.3790.3959 [Italiano (Italia)]

0x744C0000 C:\WINDOWS\system32\msi.dll v 3.1.4000.3959 [Lingua di sistema]

0x76080000 C:\WINDOWS\system32\MSASN1.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x760A0000 C:\WINDOWS\system32\CRYPT32.dll v 5.131.3790.3959 [Italiano (Italia)]

0x76170000 C:\WINDOWS\system32\MSIMG32.dll v 5.2.3790.0 [Inglese (Stati Uniti)]

0x761A0000 C:\WINDOWS\system32\comdlg32.dll v 6.0.3790.3959 [Italiano (Italia)]

0x76670000 C:\WINDOWS\system32\hlink.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x76DC0000 C:\WINDOWS\system32\DNSAPI.dll v 5.2.3790.3959 [Italiano (Italia)]

0x76E00000 C:\WINDOWS\system32\WLDAP32.dll v 5.2.3790.3959 [Italiano (Italia)]

0x76E40000 C:\WINDOWS\system32\Secur32.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x76E60000 C:\WINDOWS\System32\winrnr.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x76E70000 C:\WINDOWS\system32\rasadhlp.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x77340000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.3959_x-ww_D8713E55\comctl32.dll v 6.0.3790.3959 [Inglese (Stati Uniti)]

0x774F0000 C:\WINDOWS\system32\ole32.dll v 5.2.3790.3959 [Italiano (Italia)]

0x779B0000 C:\WINDOWS\system32\WININET.dll v 6.0.3790.3959 [Italiano (Italia)]

0x77A60000 C:\WINDOWS\system32\urlmon.dll v 6.0.3790.3959 [Italiano (Italia)]

0x77B60000 C:\WINDOWS\system32\VERSION.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x77B70000 C:\WINDOWS\system32\msvcrt.dll v 7.0.3790.3959 [Inglese (Stati Uniti)]

0x77BD0000 C:\WINDOWS\system32\GDI32.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x77C20000 C:\WINDOWS\system32\RPCRT4.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x77CD0000 C:\WINDOWS\system32\OLEAUT32.dll v 5.2.3790.3959 [Inglese (Stati Uniti)]

0x77D70000 C:\WINDOWS\system32\ADVAPI32.dll v 5.2.3790.3959 [Italiano (Italia)]

0x77E20000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.3959_x-ww_78FCF8D0\COMCTL32.dll v 5.82.3790.3959 [Inglese (Stati Uniti)]

0x77EC0000 C:\WINDOWS\system32\SHLWAPI.dll v 6.0.3790.3959 [Italiano (Italia)]

0x77F30000 C:\WINDOWS\system32\USER32.dll v 5.2.3790.3959 [Italiano (Italia)]

0x7C140000 C:\WINDOWS\system32\MFC71.DLL v 7.10.3077.0 [Inglese (Stati Uniti)]

0x7C340000 C:\WINDOWS\system32\MSVCR71.dll v 7.10.3052.4 [Inglese (Stati Uniti)]

0x7C3A0000 C:\WINDOWS\system32\MSVCP71.dll v 7.10.3077.0 [Inglese (Stati Uniti)]

0x7C800000 C:\WINDOWS\system32\kernel32.dll v 5.2.3790.3959 [Italiano (Italia)]

0x7C910000 C:\WINDOWS\system32\ntdll.dll v 5.2.3790.3959 [Italiano (Italia)]

0x7C9E0000 C:\WINDOWS\system32\SHELL32.dll v 6.0.3790.3959 [Italiano (Italia)]

I got this exception importing the universe from cms in the Translation Manager:

[repo_proxy 37] UniverseFacade::importUniverse - (Helpers::InfoStore::ObjectFileHandle::extractContent) Local file copy has failed Errore del File Repository Server: La directory C:\Documents and Settings\Administrator\Dati applicazioni\Business Objects\Business Objects 12.0\Universes\@l3_dwhsrv_6400\Folder 95/Universes\ richiesta u00E8 inesistente.(hr=#0x80042a4a)

I'd like to know if:

1) Is this a problem because of the Virtual PC virtual machine?

2) Is this a problem because of the BO problem with underscore in the host name?

and

3) How can I resolve this problem without changing the host name?

Thank you for your attention,

Giorgio

Edited by: Agliano Giorgio on Jul 21, 2009 12:28 PM