Business Role assignment now working as Expected

[Former Member]

Hi All,

We have a User A, B and C , all these users have Business Role X, when these users were logging in they were gettings screens as per the configuration.

However now all of sudden Only User A ,though still has same Business Role X , is getting different Work centers,Logical links Mostly standard(Claim management, worklist, calendar,Email Inbox) .

User B and C who have the same business role are getting correct UI screens.

We are unable to find what went wrong all of sudden.

Thanks in advance for your suggestions

Regards,

Chandu.

[Former Member · Accepted solution]

Chandu,

Check in TCODE SU3, if the user has an entry like CRM_UI_PROFILE set to something.....

Regards,

Masood Imrani S.

[Former Member · Accepted solution]

HI ,

Yes User has Parameter id as CRM_UI_PROFILE.

Regards,

Chandu

[Former Member · Accepted solution]

HI All

I have created one more thread , as the title was wrong its should be not working ,but its a typo..

Sorry for the mistake.

Regards,

Chandu

[Former Member · Accepted solution]

Chandu,

If the CRM_UI_PROFILE is set to some UI Profile, this takes more priority(than the UI Profile assigned to the Business Role)

and shows the Navigation Bar and Work Centre configured for this UI Profile.

The normal Business Role configs wont work at that time.

Remove this entry and see, it will solve the issue.

Regards,

Masood Imrani S.

[Former Member · Accepted solution]

HI Masood,

Excellent.. I was not aware of this.. Many Thanks for quick reply...

The issue is solved now.

Regards,

Chandu