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Former Member
Jul 20, 2009 at 04:49 PM

BOX31 - Users cannot access InfoView


After upgrading BOXIR2 to BOX31 the users cannot access InfoView. The following message is shown:

Account Information Not Recognized: Enterprise authentication could not log you on ...

As administrator I can access OK.

What has changed between BOXIR2 and BOX31 in terms of user authentication?

Thank you in advance.