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Former Member
Jul 18, 2009 at 04:34 PM

crm 7.0 Webchannel requirement

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Hello Experts

I am working on crm 7.0 webchannel could you tel me whether the following functionalities for CSR can be done are not

Ability to view multiple carts

Ability to change orders?

Modification of default shipping method?

Maintenance for multiple shipping addresses?

Maintenance for multiple credit cards?

Application of special CSR discounts (i.e.: Free Shipping, 100% Off)?

Ability to Change Pricing?

Accept a Check as Payment Method?

Any functionality if consumers forgot password and how to reset it?

for the above requriements i refered the below link

http://help.sap.com/saphelp_crm60/helpdata/en/46/7aea16f4ca468ce10000000a114a6b/frameset.htm

but could not understand could you tell me is their any detail documentation for the above requirements.

Guys could you plz help me in reolving the above issues.

Regards

Kavita