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Jul 17, 2009 at 09:02 AM

Stop SLA TIme


Hi Guys,

I am having a requirement in which there are 2 team working as a Support and SLA is implemented for the same.

Now the problem is Team A says when the ticket is assigned to Team B then the clock for SLA should stop as it is not assigned to them

How to meet this

Please help me

Pts will be rewarded

Edited by: Prakhar Saxena on Jul 20, 2009 11:15 AM