Crystal Reports XI Installation Error (error codes 1911 & 1904)

[Former Member]

I am having issues installing Crystal Reports XI on a user's machine. The initial installation seems to work without any issues, and after awhile I am prompted to restart. After restarting I receive several occurrences of "Error 1911" and "Error 1904" when the install resumes:

Error 1911. Could not register type library for file filename

Error 1904. Module filename failed to register. HRESULT -2147024770

Their are four 1911 errors and five 1904 errors. The files listed for each of the 1911 errors are:

C:\Program Files\Common Files\InstallShield\UpdateService\boagent.exe

C:\Program Files\Common Files\InstallShield\UpdateService\BOISDM.exe

C:\WINDOWS\Downloaded Program Files\boisweb.dll

C:\Program Files\Common Files\Business Objects\3.0\bin\craxdui.dll

The files listed for each of the 1904 errors are:

C:\Program Files\Common Files\Business Objects\3.0\bin\cachemanager.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\cellgridproject.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\olapcellsizemanager.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\headingproject.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\olapexcelexport.dll

I have tried installing Crystal Reports 8.5 before installing Crystal Reports XI. In that case, I received only one error after restarting:

Error 2318. File does not exists: C:\Program Files\Common Files\Business Objects\3.0\Chart Support\Help\Chart_jp.chm

I have also tried installing Crystal Reports XI on my system. I was not prompted to restart and I had no errors. I had no previous installation of Crystal Reports. I have searched for references to the above errors but was unable to find any relation to them with installing Crystal Reports.

Thank you for your help.

[former_member11696]

Hello,

This is not a database issue so moving your posting.

The errors are Microsofts installer error codes. Search their site for more info. Typicall it's either a permission issue or you are using an old version of MS's installer. Try copying your installer to the local hard drive or keep track of the files that can't be registered and from the command line type in:

regsvr32.exe "path to the files that can't be registered\file name"

You can usually drag and drop the files from Explorer.

You did not say what OS you are trying to install to? If you have DEP enabled search forums for DEP ( data execution prevention ) for more info on how to configure/disable etc.

Thank you

Don