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Former Member
Jul 16, 2009 at 08:19 PM

Crystal Reports XI Installation Error (error codes 1911 & 1904)

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I am having issues installing Crystal Reports XI on a user's machine. The initial installation seems to work without any issues, and after awhile I am prompted to restart. After restarting I receive several occurrences of "Error 1911" and "Error 1904" when the install resumes:

Error 1911. Could not register type library for file filename

Error 1904. Module filename failed to register. HRESULT -2147024770

Their are four 1911 errors and five 1904 errors. The files listed for each of the 1911 errors are:

C:\Program Files\Common Files\InstallShield\UpdateService\boagent.exe

C:\Program Files\Common Files\InstallShield\UpdateService\BOISDM.exe

C:\WINDOWS\Downloaded Program Files\boisweb.dll

C:\Program Files\Common Files\Business Objects\3.0\bin\craxdui.dll

The files listed for each of the 1904 errors are:

C:\Program Files\Common Files\Business Objects\3.0\bin\cachemanager.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\cellgridproject.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\olapcellsizemanager.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\headingproject.dll

C:\Program Files\Common Files\Business Objects\OLAP Intelligence 11\ActiveX Components\olapexcelexport.dll

I have tried installing Crystal Reports 8.5 before installing Crystal Reports XI. In that case, I received only one error after restarting:

Error 2318. File does not exists: C:\Program Files\Common Files\Business Objects\3.0\Chart Support\Help\Chart_jp.chm

I have also tried installing Crystal Reports XI on my system. I was not prompted to restart and I had no errors. I had no previous installation of Crystal Reports. I have searched for references to the above errors but was unable to find any relation to them with installing Crystal Reports.

Thank you for your help.