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Former Member
Jul 16, 2009 at 03:25 PM

Business context email link disappears when we click on END button

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Dear CRM gurus,

We are currently using CRM 5.0 - SP08 and we have implement ERMS to deal with customer's email.

At the moment our inbound and outbound emails are displayed in the Service Ticket within the Business Context.

issue is :

Search for a service ticket in cic activity.

click on display.

Click on change .

Click on email and send a mail. Navigation Bar

come back to service ticket see the business context then we can see the email in business context.

save the ticket message: successfully saved

click on end button.

message: Database update failed. Rollback has been triggered.

if we again open the service ticket then we can not see the email in business context.

error message come from class : cl_crm_ic HANDLE_INTERACTION_AFTER_END

Kindly let me know How to save the email link in business context .

If we do this in reverse way then we are able to see the email link :

Search for a service ticket in cic activity.

click on display.

Click on email and send a mail. Navigation Bar

come back to service ticket see the business context then we can see the email in business context.

save the ticket message: successfully saved

click on end button.

*message: successfully saved *

Thanks for your help

Prasad