Workitem not visible in inbox, though log tells me it is. [Longshot/Baffling]

[former_member186746]

Hi,

The workflow log says user decision is in inbox of user X.

We log in with the user credentials and it is not visible in the inbox.

Then I checked the organizational structure to see if user is assigned to the position and has a validity, this is true. SU53, no dice, also no filters.

Just to be sure I refreshed the HR buffers and also synched and refreshed the other buffers (/$tab and /$sync). Still nothing in the inbox. Executed and debugged SAP_WAPI_CREATE_WORKLIST which does not return the item in the inbox.

Checked table SWP_SUSPEN and transaction SM12, SM58, SM21, ST22 to no avail.

So then I tried to execute the decision in SWIA without check and I could do so. Lastly I forwarded the item in SWIA to another user and voila it appears in the other inbox, and when I forwarded it back again to user X it finally appeared.

It is a rather old system (SAP ECC 6.0 level 11) but still I'm not sure how this happened.

Feel free to chime in on how this anomaly could've occurred.

Thanks!

Rob Dielemans

[former_member186746 · Accepted solution]

Thanks for the effort. The problem was caused by having 2 extremely similar user-ids with the same name.

[anjan_paul]

Hi,

This might be the chance, you are sseing your name in Workflo log, but the user id is different. There might be same name with multiple user ids.

Thanks

[egor_malov]

Hello, Rob,

I think it is SWU_OBUF that typically helps in this case but it looks like you've tried it already.

If it happens again, I'd try the following:

- Is the workitem visible in SWI5?

- Is everything fine with the workflow engine in general in SWU3?

- Has the user got any authorizations errors? (enable auth trace for that)

- I know there are BADIs that allow to hide some workitems in SAP Workflow Inbox based on task(TS), etc. Maybe one of these active in your system?

[former_member186746]

Hi Egor,

I mentioned refreshing the HR buffer (SWU_OBUF). The workitem was visible in SWI5 and also in SWIA as an unassigned dialog item in the inbox of the user. SWU3 is fine.

I also fixed it by forwarding it to another user and then back, so badi's and authorization can't be the cause.

[pokrakam]

My guess would be a timing issue. Workitem created, then someone updates the org structure or other data. Usually I also try a ‘redo rules’ to force agent redetermination, that sometimes solves it.

[former_member186746]

Hi Mike,

Ususally refreshing the HR buffers solves these issues.

The workitem was assigned to a position in the organizational model which was not changed that day.

[pokrakam]

Usually, but not always. Check table SWWUSERWI as well, if the user is there with NO_SEL set, then a SWU_OBUF won't reset it.

It could happen from forwarding or other activity, or excluded agents, or some weird sequence of activities combined with a SAP bug....