error RCIRAS0384 when opening a document i BOXI 3.1

[Former Member]

Hello!

When trying to open a document in BO 3.1 Infoview we are getting a strange error:

"No available server..."

[RCIRAS0384] (Error: INF )

We are running BO 3.1 on an Windows Server 2008

Regards

Martin

[former_member142702 · Accepted solution]

Hi,

which kind of document (CR, WebI) are you trying to open?

Regards,

Stratos

[Former Member · Accepted solution]

It's a Desktop Intelligence Report

Regards

Martin

[former_member142702 · Accepted solution]

Hi,

do you get the error also when you open other DeskI documents or just for this one?

Regards,

Stratos

[Former Member · Accepted solution]

The sample documents "Web Intelligence Reports" seems to work fine.

But when I try to create a new report "Desktop Intelligence" I'm getting this error message, when i try to run the report straight from "Desktop Intelligence" it works fine, not when I open it from Infoview

Regards

Martin

[former_member142702 · Accepted solution]

Hi,

please log on the CMC, go to Servers and check if the Desktop Intelligence Servers are visible, activated and running.

Regards,

Stratos

[Former Member · Accepted solution]

Thank you!

The Desktop Intelligence was not enabled

Regards

Martin

[former_member1070218 · Accepted solution]

Hi Efstratios,

I have same error but I am using Dashboard Design. And Dashboard Servers run normally. However, I restarted them. But I couldn't solve the error.

[Former Member]

We're getting the error in the servers Event Viewer as well.

Event ID: 35208

Source: BusinessObjects_fccache

Task Category: DocumentProcessingServer

Regards

Martin