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Former Member

Customizing for feedback functionality missing

Hi Experts

I have configured Service Desk in solution manager, when i try to create a message in satellite system. I am getting a error message u201CCustomizing for feedback functionality missingu201D.

Any customizing has to be done in satellite system. Please help me to resolve the issue.

Thanks & Regards

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6 Answers

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    Former Member
    Jul 15, 2009 at 06:20 AM

    HI,

    Pls chk the below thread.

    SolMan ticketing system

    Hope this will solve ur problem.

    Thx,

    Wasem.

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    Former Member
    Jul 15, 2009 at 07:02 AM

    Hi Mohammed Waseem

    I have seen that message, but it was not useful.

    Thanks & Regards

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    • Hi,

      Have you created any message so far directly in solman via help->create support mesage

      If it is happening then only u cn say prb is with satellite system

      Sec check this note

      Note 824640 - Customizing missing for Service Desk in Solution Manager

      in addition check the configuration guide available on SMP for ur version

      hope it helps.

      Regards

      Prakhar

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    Former Member
    Jul 16, 2009 at 04:52 AM

    Hi,

    Please kindly also to ensure your IMG steps has been fulfilled, you may refer to the rkt available with examples

    SAPNET alias /rkt-solman -> SAP Solution Manager 7.0: Learning Map for Support Organizations / Service Providers

    Hope this helps

    Cheers,

    SH

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    • Former Member

      Hi

      Go to T code SM30

      Select Table BCOS_CUST

      Choose maitain

      Select new enteries

      Provide the details in the below manner

      OSS_MSG W NONE CUST620 1.0

      If your are facing the error in Ecc system then give the details as below

      OSS_MSG W (Rfc of Solution manager) CUST620 1.0

      Thanks

      Nanda

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    Former Member
    Jul 16, 2009 at 07:13 AM

    Hi Nanda Kishore

    Thanks for your information, as per this i have created entry in the table, but now i am getting error when i create message "Because of error 513, no message was created in Support Desk System"

    Thanks & Regards

    Venkat

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    • Former Member

      Hi

      There are a lot of factors for 513 error try this note

      Note 864195 - Error 513 when you enter Support Desk Message

      If you are done with this error your basic service desk will be ready.

      Thanks

      Nanda.

  • Jul 16, 2009 at 08:58 AM

    Hi,

    Have you generated the bp

    Use BP_GEN transaction to generate BP for the user and check if this user who is posting wil have these roles.

    SAP_SUPPDESK_CREATE

    SAP_SV_FDB_NOTIF_BC_ADMIN

    In dno_cust01

    action profile...SLFN0001_STANDARD_DNO needs to be maintained.

    Now post if again the error occurs check this

    goto Solman

    TA -


    SLG1 here press execute and check details for the error.

    Hope it helps

    Regards

    Prakhar

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    Former Member
    Aug 05, 2009 at 11:51 AM

    Dear All

    Thanks for your replies, i have regenereated the RFC's in smsy. They my problem got resolved.

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