SAP C4C Emails imported from outlook missing URL

[pradyumn_tewari]

Hi,

We have recently gone live with the Cloud for SALES & Service in our organization.

In the Tickets module, on the related email interactions and also on the original emails imported within the C4C system the URLs accessible within the Outlook system are not accessible. They are being turned into plain text.

This leads to end users preferring and still going into the outlook system to work most of the times. We would like to encourage usage of C4C as much possible.

Can this be handled within C4C somehow.

Regards - Pradyumn

[former_member145911]

Hi Pradyumn,

Little confused perhaps you could clarify the problem; are you importing emails using something like data workbench? Or are you using Outlook integration?

Regards,

Jameel