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Sep 04, 2018 at 07:24 AM

Can appointments be created from a ticket in SAP C4C?

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Hello Everyone.

One of our implementations required to create a service appointment when a customer contacts the call center. Hence, for this incoming request for service appointment, a ticket needs to be created first and then an appointment should be created and assigned to the ticket.

But, I could not find the appointments section in the Activities facet of ticket.

Can you kindly confirm how can I create an appointment from a ticket or create an appointment and assign it to the ticket.

Kindly suggest a solution to the query.

Regards

Vishwas P

+91-9741900858