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Workitem disappearing from user worklist on the portal

Hello All,

User A has substituted User B in the worklist. When User B tries to view the "Items on behalf of" - User A, he is able to see the items. But after 10 mins, these workitems disapper and messgae "No item to display" is shown. If User B closes the worklist and opens again he is able to view the items for User A.

From backend, I am able to see the workitem from SWI5 as well as SBWP. These workitem are not even actioned upon to disappear.

Please let us know what could be the issue.

Thanks,

Preeti.

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4 Answers

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    Former Member
    Jul 14, 2009 at 05:12 AM

    Dear preeti,

    This is problem of Page Refresh Rate of UWL iview and also check time out for that session.

    Regards,

    Gurprit Bhatia

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    • Former Member Ravish Garg

      Hello,

      we are currently facing the same problem. User accesses UWL, has for example 5 items. User processes Item 1 and suddenly all items are gone and status "No items to display!".

      Did you solve the problem or open an OSS message?

      Can you reproduce the problem on other stages of you system?

      We can only reproduce it on PROD!

      Thanks for a short feedback.

      Regards,

      Enrico Lenk.

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    Former Member
    Aug 05, 2009 at 07:50 AM

    are you on the latest patch release for your SP level ? if you open a SAP call they will suggest you apply the latest patch.

    we have had many UWL issues and even though the patch did not list our particular problems, applying the latest patch resolved the problem.

    for our SP16 there are 5 patches !

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    Former Member
    Sep 01, 2009 at 03:25 PM

    Just completed upgrade to EP7.0 EHP1 SP04 and we have the same issue in Production enviornment. Have you succeeded to solve your issue?

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    • Former Member Former Member

      I am gonna apply tonight UWLJWF7.01 SP04 Patch#3 ...i hope it will help, if not we will have to open the OSS message for this issue....If you solve the issue or SAP suggests you something please post solution to this thread. From my side i will do the same.

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    Former Member
    Sep 02, 2009 at 07:19 AM

    It may be SAP note 1020669...

    Thanks

    Avik

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