Error connecting to Catalog; contact your System A...

Hi,

We are facing the problem in SRM-MDM 3.0 , In ESS in Shopping Screen When we click on Catalog Link we are getting the error.

"Error connecting to Catalog; contact your System Administrator", please Help.

Thanks

Sandip

SAP Managed Tags:
SAP Supplier Relationship Management

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Hi Masa,

I am on SRM7.0 and SRM-MDM3.0.

When I click link from catalog name in SC. system show the message

"Cannot run Catalog application; contact your system administrator"

If I directly in put url in browser, system show input screen for

server name and server password.

1. how should I input what values for these fields?

2. someone told me that PI is mandatory for connection between SRM and SRM-MDM catalog, isn't it?

please advice.

regards,

Theerat

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Hi,

Please check your catalog ID customizing? Is it standard call structure or integrated call structure ?

Regards,

Masa

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Hi Masa,

Thanks for your reply, We configured integrated call structure. But now after Your reply we changed it to Standared structure and tested it Now we Are getting other Error "Page Not Found ".

We have Configured the MDMGX settings as below

ObjectType Catalog

Reposit. Name (Code) SRM_MDM_Catalog_products

FTP Server FTP://mm04prdev2ad.hrservicesonline.com/usr/sap/MDD/MDS35/mdm/distributions

MDM Root MDD_ORCL

Clnt Code SRM_MDM

Remote System Type SRM System

Languages EN,FR,DE,JA,ZH,IT,KO,PT,RU,ES,NL,DA,SV,CS,FI,PL

Timeout (min.) 20

Please help in this Regard,

Thanking you

Sandip

Hi,

MDMGX does not involve the catalog call runtime.

What is your catalog call parameters in the standard call structure?

Regards,

Masa

Hi Masa,

Thanks for your reply,Actually we does not have any Parameters in Standared call structure before seeing your answer after that we changed it to the following,

1 http://mm04prdev2ad.hrservicesonline.com:52000/SRM-MDM/SRM_MDM URL

20 Username User1 Fixed Value

30 password Fixed Value

40 server mm04prdev2ad Fixed Value

50 catalog SRM_MDM_Catalog_products Fixed Value

60 port 2345 Fixed Value

70 uilanguage SY-LANGU SAP Field

80 datalanguage EN Fixed Value

90 mask

100 HOOK_URL Return URL

110 ~target _top Fixed Value

120 ~caller CTLG Fixed Value

130 ~OKCODE ADDI Fixed Value

Please help in this,

Thanking you again.

Regards

Sandip

Hi,

Documents in SAP Solution Manager has good description. Do you have SAP Solution Manager?

Anyway, please test followings from browser.

http://mm04prdev2ad.hrservicesonline.com:52000/SRM-MDM/SRM_MDM

Do you get any screen? If not please ask your system admin has deployed the catalog UI in the AS Java.

http://mm04prdev2ad.hrservicesonline.com:52000/SRM-MDM/SRM_MDM?server=mm04prdev2ad&username=User1&pa...

Do you get any screen?

Please remove the parameter 110,120,130 and add new parameter returntarget=_parent

Regards,

Masa

Hi Masa,

I have configured the OCI field mapping using the following link

"http://mm04prdev2ad.hrservicesonline.com:52000/SRM-MDM/SRM_MDM"

But am getting error in when am tring to open the below(Or second) link..

http://mm04prdev2ad.hrservicesonline.com:52000/SRM-MDM/SRM_MDMserver=mm04prdev2ad&username=User1&pas...

The description of the error as follows 'Failed to process request. Please contact your system administrator' and I found that following whihc am unable to understand "java.util.NoSuchElementException".

Please help in This regard

Sandip

Hi,

It looks version mismatch between MDM Server and Search UI deployment.

Please double check you have installed same patch level.

Regards,

Masa

Hi Masa,

Thanks for Your continuous support,

We have cross checked and we reployed the same UI version as MDM3.0, But still we are facing the same problem.

We are still getting same error " Error connecting to Catalog; contact your System Administrator" when I try to open the MDM catalog.

We have also deplyed new version of MDMJAVAAPI01_78.sca. There are mdm-api-7.1.01.78-java1.4.2.zip and mdm-print-api-7.1.01.78-java1.4.2.zip files with this. what is the use of tghese files?

I I missing something?

Sandip

Hi,

Did you install the MDM and Java API from MDM install kit?

You should install those from SRM-MDM Catalog install kit (not MDM install kit).

Regards,

Masa

Masa,

Thanks yor your valuable inputs.

We are now able to get the both the URLS and we are able to see the catalog with an individual links.

but when we are trying to open the catalog from Shoping cart we are facing same Problem. I.e the error message

"Error connecting to Catalog; contact your System Administrator",

And the settings what we set is as follow

i.e Webservices : SRM MDM catalog 3.0 with intgrated call structure (We tried with Standared Call structure but we are getting page not found error. So we again set it as intgrated call structure).

And the parameters as Follows

1 http://<Servername>:<Host>;

20 username Master

30 password 123456789

40 server Servername

50 catalog SRM_MDM_Catalog_products

60 uilanguage SY-LANGU

70 datalanguageEN

80 HOOK_URL

and we made the settings in PPOMA_BBP also.

Do we are missing any Parameter to maintain please help us we are in Very Bad condition.

Regards

Sandip

Hi,

You should use the standard call structure.

Regards,

Masa

Hi Masa,

As you suggested we have configured Standared Call structure But we are getting an error Saying " Page not found or not available "

Can you please some light on This.

Regards

Anil & Sandip.

Yes, you should use the standard call structure.

Please test it again and let us know the test result.

Hi Masa,

I have configured the Standard Call structure But we are getting the error "Page not found or not available" .

Please suggest.

Regards

Anil

Can you call the catalog directly from browser? What is the error detail?

Hi Masa,

Thanks for your continuos suppot when am trying to use the following link am able to see the catalog

http://<Server>.hrservicesonline.com:52000/SRM-MDM/SRM_MDM?sap-locale=EN&HOOK_URL=&mask=&namedSearch...

word=&catalog=SRM_MDM_Catalog_products&server=mm04prdev2ad&datalanguage=EN

But when am trying to access the Catalog from my Shopping cart. System giving an error that " Page not found or not available "

Regards,

Anil

Hi,

I'm not sure this is valid for SC but please check https://service.sap.com/sap/support/notes/1330565

If you can call catalog directly from browser, problem looks in Portal side. http trace by httpWatch may help.

Regards,

Masa

Please check this thread and verify the PCD location.

Regards,

Masa

Hi Masa,

We followed the notes what are metnioned in the thread but even now we are facing the same problem with an error when trying to open the Catalog from Shopping Cart i.e." Page not found or not available ".

Please help us.

Regards

Anil

Hi,

Please create a customer message and get help from SAP support.

If you have httpWatch tools, the http trace may help your trouble shooting.

Regards,

Masa

Hi Masa,

Thanks for Your support, We raised an Customer message for SAP and they are working on it.

Thanks and Regards

Anil

Hi Anil,

What was the resolution to your problem? I'm getting a very similar issue with SRM 7.0 and MDM.

Hope you can advise.

best regards,

Matt

Hi .

I have same problem with SRM 7.0 and MDM Catalog 3.0 "Error connecting to Catalog; contact your System Administrator".

Web services like this

http://xxx.yyy.zzz.local:50100/SRM-MDM/SRM_MDM

username mdmuser

password mdmuserpass

server xxx

catalog SRM_MDM_Catalog

unilanguage SY-LANGU

datalanguage SY-LANGU

HOOK_URL

returntarget _top

I set it up as integrated call structure because in CCM config guide has been written that :

"Note

Do not define a call structure for your catalog, as these catalogs are designated to be displayed

as integrated catalogs."

i also check psd setting in SPRO ( i have added record

pcd:portal_content/com.sap.pct/specialist/com.sap.pct.srm.srm70/com.sap.pct.srm.com.fl_common/com.sap.pct.srm.com.fl_iviews/com.sap.pct.srm.com.iv_cataloggeneric for PCD_LOC_CA

and i have also seen the same record in SE38 maintenance program.

On portal side i have set up permission on pcd:portal_content

Authenticated Users Administrator=NONE End User =X Built-in Group Authenticated Users

Everyone Administrator=Full control End User =X Built-in Group Everyone

Does anybody know what is going on ? What should be right solution for this error message?

Thank You very much .

Hi,

You should define parameters in "Standard Call Structure" and returntarget=_parent.

Regards,

Masa

Hi Masa/Anil,

I'm getting a "Service Cannot be Reached" error. Do you have any suggestions on what could be the problem or where to look? I have checked all the settings in accordance with this thread. I will check again, but please advise in the meantime.

The direct URL to SRM-MDM works ok for me, but when trying to access from SRM-Portal, I get the following error:

Service cannot be reached

What has happened?

URL http://xxx.xxxx.xxx.xxx:8000/sap/sapsrm/outbound_hdlr call was terminated because the corresponding service is not available.

Note

u2022 The termination occurred in system SR9 with error code 403 and for the reason Forbidden.

u2022 The selected virtual host was 0 .

What can I do?

u2022 Please select a valid URL.

u2022 If you do not yet have a user ID, contact your system administrator.

ErrorCode:ICF-NF-http-c:000-u:SAPSYS-l:E-i:SRM_SR9_00-v:0-s:403-r:Forbidden

HTTP 403 - Forbidden

Your SAP Internet Communication Framework Team

Thank You very much for answer.

i changed to "Standard Call Structure" and "page not found..." error raised.

Does anybody know where should be that problem? Is it missing setting ( Portal, SRM, MDM) or SAP bug?

Thanks a lot

Hi,

Please check this thread.

Regards,

Masa

Hi,

This is actually with Patch level problem of SAP MDM and SAP EP, We ( Basis and My self ) did some trail and error of patch implementation and fixed the issue.

Regards,

Anil kumar N.

Hi,

This is actually with Patch level problem of SAP MDM and SAP EP, We ( Basis and My self ) did some trail and error of patch implementation and fixed the issue.

Regards,

Anil kumar N.

Hi Masa,

We have SRM 700 , SRM MDM 3.0 and we are getting error

Failed to process request. Please contact your system administrator. Is this due to Version mismatch ?

Jigar

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