Setting up Customised priorities in help->support message in solman

[Former Member]

Hi All,

We have defined some customised priorities for our requirement.

The Priorities are coming in crmd_order and in notif_create but these changes are not found in help->create msg.

The SPRO activity: SAP Solution Manager Implementation Guide > SAP Solution Manager > Scenario-Specific Settings > Service Desk > Maintain Categories and Priorities > Maintain Priorities of Dates modified the priorities only in crmd_order transaction.

I have searched in sdn also but could not get much information on it.

The main problem is, in satellite system(ECC) they use help->create msg to create a support message. In which the customised prioties are not coming.

Request your guidance in this issue.

Regards,

Subhashini.

[Former Member · Accepted solution]

Dear Prakhar,

Thanks for the reply.

Updating the priorities in dno_cust01 is changing the prioties in notif_create only. but not in help-->create support message.

is developing a custom report is the only solution for this. Or can we do some setting to bring the custom priorities in help->create message also.

Kindly advice.

Regards,

Subhashini.

[prakhar_saxena · Accepted solution]

Yes you have to do the development for displaying it as in help->create support message its hard coded

I found it goto se38 enter SAPLBCOS

or

Program Name: SAPLBCOS

press display button

Include LBCOSF01

FORM: SET_PRIO_TEXT

Hope it clarifies

Regards

Prakhar

[prakhar_saxena]

Hi

Goto DNO_CUST01 in solman

now choose slf1 on the right side and then click priorities

here add more prirorities for you

But remember this will not enhance help -> create support message in solman or in satellite system

If you want customize in satellite also then modify the standard by develpment

Hope it helps

Regards

Prakhar

Edited by: Prakhar Saxena on Jul 13, 2009 3:17 PM