Jobs stuck in running status in Crystal Enterprise 8

[Former Member]

Hi,

I really need help. My CE server 8 has crashed and have reinstalled the CE8. The problem now is that all the published reports are in 'running' status for a very long time. I have applied Service pack 1 and Hotfixes. Need your help urgently.

Edited by: sallisam on Jul 10, 2009 5:26 PM

[BasicTek · Accepted solution]

CE8 has been out of support a long time but the troubleshooting is very similar to XI. Stop the problem jobserver(s) and add a command line -trace, restart. Logs should be in the CEinstall\CE8\logging directory. Look though the logs for the word failed or the error you receive, and paste any errors out here to see if anyone can help.

Regards,

Tim

[Former Member · Accepted solution]

I received JOBSERVER log :

13:8:19 (2380, 2352), (1, 1, 33009), Info: assert failure (Y:\backend\jobserver\jobserver\main_jobserver.cpp286). (0 : TheJobServer::initialize(): Couldn't create temp dir(C:\Program Files\Seagate Software\Shared\Temp\procSched\AQUARIUS.report). Reason: Failed to remove C:\Program Files\Seagate Software\Shared\Temp\procSched\AQUARIUS.report and its contents. Some of the files could not be removed. Please check file permissions or for a sharing violation. Reason: . ).

And I also noticed there were numbers of reports in folder :\Seagate Softaware\shared\temp\procshed\

Regards

Salli

Edited by: sallisam on Jul 11, 2009 1:41 PM

[Former Member]

Try setting the report to "No Printer" in File > Page Setup.