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Former Member
Jul 10, 2009 at 06:42 AM

Routing of emails with valid Service Ticket Tracking Text

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Hi Experts,

System: SAP CRM 2007 (ERMS)

If an email is send to the ERMS system with a valid Service Ticket Tracking Text, based on the rule:

If

Service Ticket Responsible Is Not Equal To ""

Then

Route to Service Ticket Responsible ( Route To (On Exception) = "" )

The email can be routed to the Service Ticket Responsible of the Service Ticket or a default org.

My requirement is to route the email with a valid Service ticket tracking text to the Responsible Org (Service Employee Group) of the Service Ticket.

How can this be made possible. Can any one guide me with the Steps.

Regards,

Namita

Edited by: Namita Singh on Jul 10, 2009 8:42 AM