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Former Member
Jul 09, 2009 at 04:49 PM

printing in firefox - 3x more steps than IE

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We have a website from which our clients can run all our reports. When we run our report, the report pops up in a new browser window. However, getting printouts is a real drag in Firefox.

In I.E.: After the Crystal Report appears, users only have to click the print icon on the report page and then click Print to accept the default printer.

In Firefox: After the Crystal Report appears, users click the print icon on the report page, but instead of going to a printer selection dialog box the user is prompted to either open or save a pdf version of the report. At this point they have to go through several extra steps to finally get to the printout.

It appears that it is Firefox that is generating the PDF and then handing over printing to Adobe instead of printing the report itself. Does anyone have a solution to this.

Also, it appears that when the report is printed on paper from Firefox using a MAC, the report does a print screen of the report viewer that inludes the url at the top, zoom percentage, etc. Basically, it includes stuff from outside the boundary of the actual report. The report also print a lot of blank pages in between.

Does anyone have a resolution to these problems. Thanks for your help in advance.