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Former Member
Jul 07, 2009 at 03:07 PM

Unlinking an Email from a Service Ticket.


Dear CIC gurus,

I would like to find out if it is be possible to remove the link between an Email and a Service Ticket. What currently happens is that sometimes an Email gets mistakenly linked to a Service Ticket. Once that is done there is not way that this link can be removed or deleted.

I have been told that there is no SAP standard function to remove the link between an email and Service Ticket on our version CRM5.0 SP08.

I have 2 questions:

- Has anyone implement such a change before? Some tips would be greatly appreciated!

- Does anyone knows if that function of unlinking email to a Service Ticket is available on CRM 2007?

Thanks for your help 😊