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Former Member
Jul 07, 2009 at 08:15 AM

User decision Dead line

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Hi Experts,

I am having a user decision step type and for that i have deadline for 3 days it works fine as long as the person dosent click the work item.

In some cases the agent clicks the user decision workitem but dos't take any action for more than 3 days. In such a case also i need to send a dead line notification mail how to do this.

In this case the normal dead line is not applicable as he had already clicked the user decision but did not take any action.

kindly advice me on how to do this.

Regards,

Dheepak