on 07-06-2009 8:29 AM
Hi Experts,
How is the settlement type - PER or FUL is decided for Service Order?
For a particular order type system is showning PER and for another order type system is showing FUL.
Is there some configuration where we can check that ?
Please help me find the same
Thanks
Hi
First check which "Controlling scenario" is assigned to your order in ECC (R/3) system:
Tcode: SCRM
Customer Relationship Management > Settings for Service Processing > Controlling Integration > Establish Controlling Type, Controlling Level, and Controlling Scenarios
Select line with your order type and then select controlling scenario.
Now check the controlling scenario here:
Customer Relationship Management > Settings for Service Processing > Controlling Integration > Settings for Single-Object Controlling > Create and Change Controlling Scenario
Note down the strategy sequence.
and check it here:
Customer Relationship Management > Settings for Service Processing > Controlling Integration > Settings for Single-Object Controlling > Strategy sequences for automatic generation of settlement rules
Here you'll find what you need.
Hope this helps
Rupesh
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Hi
I hope you were able to resolve your issue.
Rupesh
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