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Former Member
Jul 06, 2009 at 07:15 AM

Keycode Not Working on Crystal V9 Reinstall

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Hi

I don't know if you can help me on this problem - but here goes anyway.

I originally purchased Crystal V9 a few years ago and had it running on a single laptop using Windows XP.

I have recently upgraded to a new laptop (still using XP) and tried to load the same app onto the new machine - using the keycode provided with the original software.

The load seemed to work ok accepting the keycode - but it didn't add to my "Programs" area and when I tried to run it ("crw32.exe) from the directory it seemed to have set up, I got the following message "Crystal Reports: Application Error - couldn't load keycode.dll".

I subsequently got in contact with the "BOSAPASIA" support desk at SAP providing the relevant keycode reference via a screen print of the relevant Help/About screen on the old machine - and they claimed it was a "technical" matter and referred me to this forum area.

Any thoughts?

Cheers

Jim H