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Former Member
Jul 03, 2009 at 08:19 PM

Xcelsius Keycode Not Recognised -

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Hi there,

I have a customer who is having an issue when upgrading his Xcelsius product. He was provided with the following keycode when he purchased the product : UpgrdSS000-0R7C-LN5A-4KE5-3LA2-M9DE.

However, when he tries to activate the license key he is getting an error advising him that the keycode is not recognised. He is running Xcelsius Pro Version 4.0.4.9, File Version 1.1.0.1

When he is installing it asks him for his Standard Keycode to verify it in order to complete the activation. It advises him not to submit the Upgrade keycode but the Standard Keycode also starts with the letters Upgrd (UpgrdSS000-0R7C-LN5A-4KE5-3LA2-M9DE). When he enters both keycodes he receives an error message "The serial number is invalid. Please enter a valid serial number".

I would be grateful to hear if anyone has experience of this error message and if so what should I do for my customer?

Regards

Tempuser.