Dear Guru's,
My scenario is that I have done Third Party Sales with Shipping Notification (Sale Ord - PR - PO - MIGO - MIRO - Cust. Invoice) in SAP System. According to this vendor has delivered the material to the customer but customer found some damage to the material
and now the customer wants to return this material and also required credit for paid amount. So whom should the customer send this complaint (ofcorz to the company) and how the company will handle this return process to provide the credit to the customer.
Company can convince the customer for subsequent free of charge delivery also but tell me how that flow would be in SAP.
I have to map this with correct Financial impacts. Please Guru's guide me on the above scenario and if you need some more input
please ask me. Suggestions are also welcome.
regards,
Vojas