Maintenance plan to create Tickets based on previous Ticket status update

[sahrishi]

Hi All,

Checking if there is possibility to create automatic service tickets using maintenance plan based on the Status update from the previous/current service ticket.

Kindly advice if this is possible. if yes, how to achieve it.

Thanks in advance...

Rishikesh

[JayantSaini · Accepted solution]

Hi Rishikesh,

I don't think there is any standard functionality in Maintenance Plan to achieve this. However you can achieve this by custom development via PDI.

Thanks,

Jayant