SAP Cloud for Customer – possible to move an e-mail to another account ?

[susanne37]

E-mails have been saved at the wrong account, using Add-in for MS Outlook. The e-mail is not available anymore in Outlook.

When opening the e-mail in the activity tab and clicking on edit,

the Account name remains gray and cannot be changed.

Is there a way to link the existing e-mail to another account?

[former_member553494]

Hello Sussane,

Have you tried with --> Mass Data Maintenance --> export e-mails with that certain account and import with the new account?

Or, even better with Data Worbench?

Kind regards,

Carina.

[arun02_12]

Hello Susanne,

The Account details in the Email activity within C4C can't be modified.

Best Regards,

Arun