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Former Member
Jun 30, 2009 at 03:59 PM

CUP 5.3 SP8 - Requests with several roles that have different approvers

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Hello,

Here is a simplified version of a scenario we are testing in CUP:

A Request to add 2 roles to a user is created.

Role 1 has Role Approver1 only

Role 2 has Role Approver 2 only

When Role Approver1 logs into CUP to approve Role 1, he still sees Role 2 listed in the screen, even though he does not have authority to approve it. Same thing happens for for Role Approver2. My issue is - I thought CUP would only show the role that that Role Approver needed to approve. I didn't think it would should all roles that require approval.

I feel I have the stage configured correctly. Role Approvers can only approve at the Role Level; When Role Approver1 approves his Role, everything works great and CUP returns a message saying something along the lines of "Role Approved; Request pending approval from other approvers." - just like we want it to.

Again, my concern is that when an Approver sees the screen that shows the role they need to review, it also shows all other roles that need to be reviewed. This may become confusing to role approvers; they might think they are approving all roles when really they are only approving the one in which they are the approver.

Any info or ideas on how I could solve my issue? Let me know if I need to clarify further.

Thanks!

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Jes Behrens