Hi Experts,
System: SAP CRM 2007 (ERMS)
Whenever we log in to the agent inbox and try to respond to an email, the FROM address defualts to the log-in address. The system should ideally pick up the list defined in "Outgoing email address group" maintened in email profiles.
The email profile is assigned to the right business role and the agent is assigned to the right position with the same business role.
Would any one know, why this problem occurs?
Regards,
Ronit