Skip to Content

SLA in solution manager.

Hello,

Can anyone help in configuring SLA in Solution Manager. I do not have any basic idea about this. So I need to learn from the scratch. Is there any documnet existing or any SAP course which gives an idea about SLA in solution Mangaer and how this works?

Thanks and Regards,

Rajeev.

Add comment
10|10000 characters needed characters exceeded

1 Answer

  • Posted on Jun 30, 2009 at 11:29 AM

    >

    > Can anyone help in configuring SLA in Solution Manager. I do not have any basic idea about this. So I need to learn from the scratch. Is there any documnet existing or any SAP course which gives an idea about SLA in solution Mangaer and how this works?

    Hi Rajeev,

    Please see the [Advanced Quick Guide for VARs Service Desk (June 09)|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E], which has been recently updated.

    It covers the following topics:

    - IBase

    - Organizational Model

    - Product Maintenance

    - Service Level Agreements:

    Best regards,

    Ruediger

    Add comment
    10|10000 characters needed characters exceeded