Hi, I have a client who has a specific rental requirement and I am not sure if it fits into a standard proces flow in SAP or not. Can anyone advise? The process is:
(1) Machines are rented out on a contract for a period. say 12 months.
(2) The machines are delivered direct to a specific location.
(3) The machines are subject to routine maintenance visits from a service engineer at regular intervals during the contract.
(4) If a machine stops working and is beyond repair during the rental period, it is completely replaced.
(5) There is milestone/regular billing during the life of the contract.
I understand that the standard SAP sales contract (types MV and/or WV) do not include delivery in the flow but in this case there IS a delivery because the machines are sent to a specific location.
Is there a standard solution to this scenario? Should the supply contract be handled in SD and the maintenance contract as a separate CS module process? Can they be combined into one document flow?
Sorry for all the questions but I am really not sure how to go ahead with this.