Credt Management Issue

[former_member188076]

Hi

I have few querries related to Credit management, these are as follows:-

1. How and when Payment History of a Customer in FD32 get updated? I have maintained the selected the check box for Payment History in Customer Master, and Data in FD32 is properly maintained. Even after that the Payment History is not getting updated.

2. How can we configure the automatic mail to Credit manager, if a document get blocked due to Credit Check? Since as per the SAP Help file :-

If the order is blocked, the credit representative processes the 
blocked order either from a list of blocked sales and distribution 
documents, or from his/her Mailbox. You define whether or not a mail is 
sent to a credit representative in Customizing under the menu path 
Logistics - General --> Promotion --> Message Determination

but I am unable to find this path.

3. How can we give the authorisation to different User to to release the Document which get blocked due to credit check on the basis of Value of Documents, for ex. if the credit exposure is upto 50,000/- User A can release it, and if the credit exposure is more than 50.000/- User B should have the authorisation to release the document.

4. Will you please explain me the use of field 'User1,' User2,' and 'User3' in OVA8.

Thanks in advance

Amitesh

[Former Member]

Hi Amitesh,

Too Many Questions , but let me try to answer a few

> 2. How can we configure the automatic mail to Credit manager, if a document get blocked due to Credit Check? Since as per the SAP Help file :-

If the order is blocked, the credit representative processes the 
> blocked order either from a list of blocked sales and distribution 
> documents, or from his/her Mailbox. You define whether or not a mail is 
> sent to a credit representative in Customizing under the menu path 
> Logistics - General --> Promotion --> Message Determination

> but I am unable to find this path.

the correct path is SPRO--> Logistic General --> Retail Promotion --> Message determination

>

> 3. How can we give the authorisation to different User to to release the Document which get blocked due to credit check on the basis of Value of Documents, for ex. if the credit exposure is upto 50,000/- User A can release it, and if the credit exposure is more than 50.000/- User B should have the authorisation to release the document.

Check this thread

Let me know whether it serves your purpose.....

> 4. Will you please explain me the use of field 'User1,' User2,' and 'User3' in OVA8.

In some business there may be some process where they require entries other than Static, Dynamic , document value extra, on that case we can configure these. Till now i havent got any process for using this. In standard these are inactive.

Hope i clear some of your doubts

Thanks,

Raja

[former_member188076]

Thanks Raja for your quick response.

I am still not able to find the given path (SPRO> Logistic General> Retail Promotion--> Messgae Determination). In Logistic General --> Retail Price is available however even there the Message Determination is not availble. Is this available for Retail Business Scenario??

I am checking the thread and will let you know the outcome of it. Till then looking forward for further suggetion.

Any other idea by Experts?

Thanks

Amitesh

[Former Member]

Hi Amitesh,

In 4,7 that path is available, In ECC 6 its not.

Any ways Check these links may be helpful to you

http://help.sap.com/saphelp_46c/helpdata/en/c8/198a9f43b111d1896f0000e8322d00/frameset.htm

Thanks,

Raja

[former_member188076]

Thanks Raja

Its very useful link.

Any other suggestion, for the payment history and User fields.

Thanks

Amitesh

[Former Member]

Hi amitesh,

I was doing the testing for FD32 here, and found that when you will post the document to FI then only that payment history will update. Please check and confirm.

Regarding USER1, USER2 i have answered that in my first post.

Hope it will help,

Thanks,

Raja

[former_member188076]

Hi Raja

I have tried at my end by taking collection of a Customer whose data is maintained in FD32. The payment History is still not getting updated. The collection is reflecting in Customer line item in FBL5N, but not in payment history. Am I missing something? I have maitained the Payment History tab in Customer master. Pl. guide.

As far as User1 / User2 / User3 is concerned, I found that in partner Function (KB, & KM) for credit rep. that we can have the option for Origin of Credit rep as per our requirement on the basis of User Exit. Pl. correct me if I am wrong.

Regards

Amitesh