Hi Guys
We are working on CRM 4.0 SP11. Currently we are integrating with third party CTI vendor called Interactive Intelligence.
Currently SAP is sending the messages and Interactive Intelligence is receiving them. The Interactive Intelligence guys are saying that the format of messages is wrong. So they are sending an exception to SAP system.
To check these messages, we have switched on the ICI trace. But the ICI trace is not working. We have switched the CRM tracing ON. User Parameter CRM_ICI_TRACELEVEL has been set to XXX However when viewing the trace files from transaction code CRM_ICI_TRACE no values are returned.
Any help would be highly appreciated.
Regards
Hari