New to SAP CRM transactions

[Former Member]

Hi Gurus,

I am a BI consultant, would like to know basic tables and transaction codes in service and customer analyses warranty analyses.

Kind Regards,

Suresh.

[Former Member]

Hi Suresh,

SPRO lists all the customizations with regards to CRM

Using SE93 you can search for all transactions. Search using CRM* in this transactions

As you might be knowing CRM communicated to other systems by means of CRM middleware. You can refer to the below link for CRM Middleware

http://help.sap.com/saphelp_crm50/helpdata/en/c3/95fc381478ab6fe10000000a11402f/frameset.htm

Also you can refer to CRM application help from the

http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm

Thanks

Abishek

[Former Member]

Hi Suresh,

For functional customization you can go through from SPRO.

Start from service transactions. The main tables w.r.t service orders are CRMD_ORDERADM_H, which has the header information, CRMD_ORDERADM_I contains the item information. The other data is in CRMD_PARTNER, CRMD_ORGMAN, CRMD_TIME_REP etc.....

For maintaining/reading service orders FM's are CRM_ORDER_READ and CRM_ORDER_MAINTAIN.

You can find many basic documents and blogs on net to start with.

-Karthik