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Former Member
Jun 26, 2009 at 06:19 AM

Workitem not escalating to next level at the right time

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Hi Guys,

We are working on the PCR's where if the first level manager doesnt approve the workitem in 3 business days then it should be escalated to next level manager.

For this requirment what we had done is i am determining the business days in BO by FM END_TIME_DETERMINE. There the date and time are calculating it properly.

In the workflow i am using a fork step for escalation. In the second branch for the decision task step in the Request start tab i had activated the Deadline monitoring by using the Expression giving the container elements in Date and Time.

During testing of WFs, i changed the time for 3 Minutes and tested, but the workitem is escalating with in 1 minute only. If i keep for 3 Hours, then the worktiem is escalating in 3 - 4 Minutes.

I am not getting why the workitem is escalating with in this time. Pull me out of this siutation with your ideas guys.

Regards

Kumar