Hi Experts,
There are several service orders with user status 'Open', whereas the system status is 'In Process'. The individual items are either set to Completed or are Released. I am unable to change the user status from 'Open', as there are no other options available in the dropdown list in edit mode. I even tried changing the status in CRMD_ORDER and was not able to do it. I checked the configuration for this and its perfectly fine. The status profile has been maintained properly.
I tried using FM CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_EXTERN_OW for this purpose and it still did not work. Any help/tips to resolve this will be highly appreciated.
Thank you,
Nanda