failed to create document in Lumra on BI server

Hello,

I'm trying to create a document in Lumira Designer connected to BI Platform. When I try to create a document I get this error message.

Here are the specifications of my system

1- Lumira 2.1

2- SAP BI 4.1 sp6

3- I have SAP BI and Lumira client + server installed on a virtual environment of windows 2008 server.

I see there is a sap note related to the issue that I might be experiencing. its sap note:

2541280 . But I'm not able to understand it, please guide me, thanks