unable to access or view data with no authorization error

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Hi Experts,

Appreciate your guys help. I am ID administrator where by some of our user ID unable to view data/ display report for the some of data even the appropriate authorization already assigned to the user. However when we check in the transaction SU53 - authorization checking no error shown!

There is a case whereby user report that his ID (e.g. SAP ID = ABC) unable to access a transaction or infotype data for example HR infotype masterdata,upon checking there is no authorazition error (checked insu53), when copy the ID (ABC) to another new ID (ABC1) with no changes on the roles, the ABC1 ID able to access the said transaction.However, when copy back ABC1 to the ABC (naming conversion only), the ABC ID still unable to access the transaction with no authorization error. the

main problem here is the original ID is not working, but works fine if it is copied to another ID name.

Kindly advice.