Loyalty Management and R3

[Former Member]

Hi all

one question: is it possible to make CRM loyalty management and ECC sales orders work together?

I.e.: If I make a sale order in ECC will the system be able to send the data to CRM in order to make the loyalty engine (rules and so on) running?

Up to now I am not interested on how it is possible to achieve this, but only if it is possible to do it.

If you also know how...well...share your knowledge

Many many thanks

Pierluigi

[Former Member]

Hi Pierluigi,

I know this is quite an old post, but I am just getting into the same subject myself. I was going through SAP Note 1331970 - Loyalty Sales order setup document which clearly states that Loyalty Management is only integrated with CRM Billing. As far as I can understand the loyalty point calculation is happening off the back of the CRM billing. So if you have ECC sales orders it is not going to work.

I assume you have realized this by know. If you have some time, can you please update this thread what the solution was in your implementation?

Regards,

Csongor

[Former Member]

ECC and CRM sales orders are synched through the use of middleware. So, any order you create in the ECC system should be downloaded automagically to the CRM system. This assumes that you have maintained the appropriate middleware settings.

[Former Member]

thank you Easwar.

This means that I should be able to use the loyalty management if I well understand you reply.

[Former Member]

Yes, as long as the Loyalty Management is configured right for those transaction types.

[Former Member]

Hi Easwar Ram,

Can you share what are the configuration steps required for loyalty management in CRM by step by step process.

Thanks in advance

Regards

Kishore kumar