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Jun 24, 2009 at 12:25 PM

RE: Components in CRM

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hi all,

I am new to CRM and was going through CRM010 (Overview of CRM)

Initially i thought

CRM u2013Internet.

CRM -Interaction Center.

CRM -Mobile.

are the only 3 components that will be installed according to company scenario.

but i am confused while reading on sales, marketing and service.

can any one tell me what the components in CRM?

what is the difference between CRM u2013Internet, CRM -Interaction Center, CRM -Mobile. and

CRM sales, marketing and service

In real time companies what are the compnents that come with CRM or that we install along with CRM?

Sorry for the confusion.

thanks in advance.

S