Dear Experts,
any one can please suggest me to send the Questionnaire from Interaction record(from Transactions) in IC web client.
the requirement is like this,we would like to send the questionnaire to specific business partner to find out the satisfaction rate of the call center agent after completed the job or interaction.and we would like to send out the questionnaire through E-mail.
as per my knowledge i hope we can do it through Actions to send out the questionnaire but i am not sure any other standard functionality or something
please suggest me how to achieve this functionality.
I look forward to your reply,and your help would be appreciated.
Thanks,
Kiran.