Skip to Content

service order with customer provided components


We have a customer request saying a motor has to be sent to us and repaired and sent back and billing document will be issued for the charges. Is there any standard procedure to handle that? my understanding is it's like subcontracting sales because we have to reflect all the goods movements in our system. What I'm thinking is -

  1. Post a GR(501) into our customer stock (B or C?)
  2. Create a service order in IW31 or just a normal sales order with a production order created at the same time
  3. Post goods consumption of the component against the production order and collect all the costs
  4. Post goods receipt with reference to the production order into customer stock again
  5. issue a billing document

I've been searching the forum for similar topics but most of them are talking about subcontracting procurement for a sales order....

Any input will be appreciated


Add comment
10|10000 characters needed characters exceeded

1 Answer

  • Best Answer
    Posted on Aug 24, 2018 at 12:13 PM

    While you can certainly follow the steps explained above, you have not indicated on the inventory part how your client prefers. As you are aware, each movement type will have different impact in FI side, you / your client needs to decide whether while inwarding the material, the quantity and value to be updated in SAP or not. Similarly, while billing for service charges which might include TCS if the end customer is within India.

    Add comment
    10|10000 characters needed characters exceeded

    • Thanks a lot G. the material is provided by our customer and not valuated in our stock. that's why we want it to stay in a special stock type and consumed by a work order without costing effects. This is the business requirement. Is there a standard solution for that kind of business instead of doing all those manual postings without document flow? By the way, is it possible to consume a customer stock (special stock B) in production order or maintenance order?