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Problem with access to attachments in Windows10 clients

Hello everybody

With the latest updates of Windows10, since we click on the annex until it appears, spend more than 3 minutes.

We have reported it to our partner and it tells us to block the updates on the client computers.

Honestly, I think that is not the right way to tackle the problem.

From SAP support (I have searched but I have not found anything ....) I guess they have news of the problem ... it should be happening in more companies

I wonder, if ... Could someone from SAP verify this operation?

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4 Answers

  • Best Answer
    Posted on Feb 27, 2019 at 11:02 AM

    It was all because of the W10 version.

    Versión 1803 causes this problems.

    Forced computers to version 1809 of W10 Version is working fine again.

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  • Posted on Aug 23, 2018 at 11:20 AM

    Dear Gonzalo, I assume you're using SAP Business One. Your partner should analyze the problem more closely and involve SAP Support if needed. I am not aware of anything fundamental in this area, the current solution proposal is really not adequate.

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    • Peter Hartwich Gonzalo Gómez González

      Hi Gonzalo,

      with older versions of SAP Business One there were some very general problems, maybe you've seen SAP Note 2331786 - Older SAP Business One Clients on Windows 10 are Suddenly Unable to Connect to Server.

      If your version is supported for your server/client OS, your partner should be helpful and also report this to our support department if needed.

      Best regards, Peter

  • Posted on Aug 24, 2018 at 06:41 PM

    Sahre some error message to have idea of issue. Please note do not upgrade OS of any system until you have upgrade patches of other products installed on same OS. Such updates will not cause issues only in SAP it will also distrub other products like antivirus

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  • Posted on Sep 04, 2018 at 07:56 AM

    Hello ...

    There is no error message.

    With computers with W10 and June Update of w10 to open a document attache expend 3 minutes.

    Uninstall that update and it works correctly. In 2 seconds the attached document.

    Windows 7 works correctly.

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