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Former Member
Jun 22, 2009 at 10:00 AM

Agent Determination Issue

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Workflow 'Approval Issue Test' step number 211: work item could not be created

Agent determination for step '0000000211' failed

Error in resolution of rule 'AC99500063' for step '0000000211'

No agent found

Hi All,

I am having an issue with my workflow and I was hoping I could get some help. Basically for one of my steps the agent determination is not working. This agent determination has a rule which has a responsibility based on Sales Organisation however for that step it looks like the Sales Org is blank and I am presuming that is whatu2019s causing the problem.

However the strange thing is. I have broken my workflow down to just two steps. The first step goes to Person A and says "Process X for Sales Org CHIL". The second step goes to Person B should say the same thing but it just says "Process X for Sales Org ". Meaning the Sales Org value has been lost for some reason.

Things get even stranger though because if I go into SWPR and restart the failed workflow (without making any other changes), the workflow resolves the agent correctly and the workflow continues without any problems.

Has anyone experienced an issue like this or have any ideas how I might fix it?

Many Thanks,

Colm