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Mailforms for Support Team Determination

Nov 15, 2016 at 09:15 AM

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it's possible to use mail forms in connection with support team determination in SolMan 7.1?

I configured Support team determination with BRF+ and it sends mails using smart forms. In action definition AI_SDK_DETERMINE_SUPPORT_TEAM, and i have removed the smartform parameter and added the parameter for mail forms but it's not working, Is there any chance to use mailforms in this context?

Thank in advance for you help

Venkat

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