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C4C: Cancel Sales Order

Nov 15, 2016 at 08:32 AM

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Former Member

Dear SAP Community,

we know it is possible to delete sales orders in C4C, but is it somehow possible to cancel sales order like one can set the status of sales quotes to cancelled as you can do it in SAP ERP SD so that the sales order remains in the system?

When I open a sales order and click on edit I can't select a status manually.

Best Regards

Christian

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3 Answers

Loganathan P Nov 16, 2016 at 08:44 AM
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Hi Christian

If your project is standalone C4C,then choose the reason for rejection,then system will update the status of the Cancellation Status as cancelled and status of the sale order will be updated as completed.However,you cant revert back once this is done.

If Cancellation Status and reason for rejection is not visible,make that visible and check

Regards

Logan

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Loganathan P Nov 17, 2016 at 01:06 PM
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Hi

Perhaps this specific field might have been made as read only using the Key User Tool(Edit Master Layout).

  1. Go to Adapt-Edit Master Layout
  2. Hover over to reason for rejection field
  3. Select the Change Properties Icon(Spanner Tool Icon)

Then check whether Read Only indicator is in active mode or Not.If it is active,then deactivate this and check again

Regards

Logan

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Former Member Nov 17, 2016 at 12:50 PM
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Hello Loganathan,

the reason for rejection is visible but it is "read only" for every business role. The radio button for removing the "read only" option is grey/blocked for change in layout change.

Thus we can't change the status to "Cancelled"

Do you know what could be the reason for this?

Best Regards

Christian

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